god55win Privacy Policy

1. Introduction and Scope of Policy

This Privacy Policy is published by god55win ("Company", "we") and applies to all individuals who register an account, visit the website, or use any services provided by god55win. By using our platform, you agree to the collection and use of your personal information as described in this policy.

This policy covers all our service channels, including the official website, player accounts, deposit and withdrawal services, and customer support channels. We encourage you to read this policy thoroughly and contact our support team if you have any questions.

2. Personal Information We Collect

god55win collects your personal information through several different means depending on the type of interaction you have with our platform. The following are the categories of information we may collect:

2.1 Account Registration Information

During the registration process, you are required to provide the following information to allow us to create and verify your account:

• Full name as shown on your identity card (MyKad) or passport
• Date of birth — to verify the minimum age requirement of 21 years and above
• An active and valid mobile phone number
• A registered email address
• A username and password chosen by you
• Identity card number (MyKad) or passport number for identity verification

2.2 Financial and Transaction Information

To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency, we may record details related to each transaction including amount, date, payment method and transaction status. Full bank account numbers or e-wallet numbers are not stored directly on our servers.

2.3 Technical and Usage Information

Our system automatically records certain technical information each time you visit the website or use our services, including:

• Your device's IP address
• Web browser type and operating system
• Pages visited and session duration
• General location data based on IP (country and region)
• Login and logout activity logs

2.4 Communications and Support

When you contact customer service via live chat or email, the content of those communications may be stored for training, quality control and ongoing complaint resolution purposes.

3. Purposes for Using Information

god55win uses the personal information collected for the following purposes directly related to the operation of our platform:

• Identity Verification (KYC): Ensuring all users are individuals aged 21 and above, in line with international licensing requirements and industry standards.
• Transaction Processing: Verifying and completing all deposits and withdrawals you make through supported payment methods.
• Account Management: Maintaining accurate records of your account, betting history, bonus balance and VIP status.
• Security and Fraud Prevention: Detecting suspicious activity, preventing unauthorised access and protecting the integrity of your account.
• Service Communications: Sending important notifications regarding your account, transactions, policy changes or security information.
• Legal Compliance: Meeting reporting and documentation requirements based on the licences we hold and laws relating to anti-money laundering (AML).
• Service Improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform performance and experience.

4. Sharing with Third Parties

god55win does not sell or rent your personal information to third parties. However, there are limited circumstances in which we may share your information with relevant parties:

4.1 Approved Service Providers

We work with selected third-party service providers, such as payment processors and identity verification service providers, who require limited access to your information solely to carry out contracted functions. These providers are required to sign confidentiality agreements and may only use your data for the specified purposes.

4.2 Legal Requirements and Authorities

We may disclose your personal information to competent authorities if required by law, court order, or direction from a regulatory body related to our licensing, including requirements relating to anti-money laundering (AML) and counter-terrorism financing (CFT).

4.3 Business Transfers

In the event of any merger, acquisition or asset transfer, user personal information may be transferred as part of those assets. You will be notified in advance should such a situation arise, and the new applicable privacy policy will be communicated to you.

5. Data Retention Period

god55win retains your personal information for as long as your account is active and for the period specified after account closure, in line with legal and licensing requirements. Specifically:

• Financial transaction records are retained for the minimum period set by AML regulations and regulatory requirements
• Customer support communication logs are retained for complaint resolution and quality control purposes
• Identity verification (KYC) information is retained for the period required by the licensing body
• Technical server log data is retained for a shorter period for security and investigation purposes

Once the relevant retention period ends and there is no legal requirement to keep it, your data will be securely deleted or anonymised.

6. Cookies and Tracking Technologies

The god55win website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions smoothly. The cookies we use include:

• Session Cookies: Required to maintain your login session and ensure continuity as you navigate between pages.
• Preference Cookies: Store your chosen settings such as language and display preferences.
• Analytics Cookies: Collect aggregated usage data to help us understand how users interact with the platform, for improvement purposes only.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

7. Your Rights as a Data Subject

As a god55win user, you have the following rights regarding your personal data, which you may exercise by contacting our support team:

• Right of Access: You have the right to obtain a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right to Erasure: You may request the deletion of your personal information, subject to applicable legal retention obligations.
• Right to Restriction of Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

Requests relating to the above rights may be sent to our customer support team via 24/7 live chat or by email at [email protected]. We will process your request in accordance with established procedures.

8. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In such cases, we ensure that data transfers are carried out with adequate safeguards, including:

• The use of standard contractual agreements that require data recipients to comply with equivalent protection standards
• Selection of infrastructure providers with recognised security certifications
• Encryption of data during transmission between data centres

By using god55win's services, you acknowledge and agree to the possible transfer of your personal information as described above.

9. Data Security and Incident Response

god55win implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include SSL/TLS encryption, role-based access controls, continuous security monitoring, and regular security testing.

In the event of a security incident that may affect your personal data, we will take immediate steps to contain the incident and will notify you via email or in-platform notification within a reasonable timeframe, in line with applicable legal requirements.

10. Changes to This Privacy Policy

god55win reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any material changes will be communicated to you through a clear notice on our website or via email to the address registered to your account.

We encourage you to review this Privacy Policy periodically. The effective date shown at the top of this page reflects the latest version of this policy.

Update Log

11. Contact Us About Privacy

If you have any questions, concerns or complaints about how god55win handles your personal information, or if you wish to exercise any of your rights as a data subject, please contact our support team:

• Live Chat: Available 24/7 directly through the god55win platform in Malay and English
• Email: [email protected]

Our support team is available to assist you in Malay and English at all times, and will make every effort to address your privacy-related queries thoroughly.